Job Details
We offer a wide range of small animal veterinary services including dentistry, digital radiology, ultrasound, wellness and vaccination programs, routine as well as specialty surgery, in-house and outside laboratory, laser therapy, and more.
We are looking for an experienced, team oriented, outgoing and friendly customer service driven individual who understands the role the front desk staff plays to be the "face" of Copper Basin Veterinary Clinic. Our client representative team is essential to the daily success of our clinic and their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued.
The role of associate CSR reports directly to the Practice Manager and includes the responsibilities of all aspects of customer service skills, adapting customer service protocols to meet our clients' and patients' needs, and setting and tracking goals with hospital management.
WHAT YOU LL NEED TO Succeed:
Ability to prioritize
Good communication and interpersonal skills
Ability to maintain composure in all situations
Possess professional demeanor
Able to adjust to change, problem solve, work independently and work under stressful conditions
Ability to remain focused with attention to detail being essential.
Reliability
Enthusiasm and a positive attitude
Desire to help pets and pet parents
MUST LOVE ANIMALS
Knowledge:
Computer systems, basic technical knowledge including sending and checking emails and messaging platforms, typing, basic office clerical duties and book keeping, cash handling, answering multi-line phone system
Job Duties:
The CSR is responsible for managing phone calls. Schedules patient appointments and directs patients appropriately to the correct departments
The CSR facilitates the patient registration flow, including such activities as patient identification; gathering demographic information; securing accurate financial information; obtaining required signatures and documents; and entering registration data into hospital information computer system.
Checking in patients and communicating with veterinary team members about patient needs
Minimum 1-2 years CSR experience
Veterinary experience preferred but not required
Avimark PIMS knowledge a PLUS
Hours and days will vary depending on schedule but our office hours are Mon/Tues/Th/Fri 8-5 and Wed 8-12
Starting pay $13-$15 depending on experience
At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:
Comprehensive medical, dental, and vision insurance
401(k) matching
Generous holidays and paid time off
Career development programs
Robust health and wellness initiatives
Employee referral bonus programs and much more!
AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.