Job Details
Job Description
Customer Service Representative
Springfield, IL
Monday - Friday 8:30-5:30pm
If you ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC s professional business-to-business environment as a Customer Service Representative. And there s the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC s competitive benefits paid time off, medical, dental, and 401(k) plans, just to name a few.
We re hiring Customer Service Representatives for a few teams on our Corporate and Legal Services team. You ll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our customer service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you re encouraged and expected to be your best.
We re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business .
Some of the things you will be doing:
- Receive inbound and make outbound business customer calls
- Provide excellent customer service to both internal and external clients
- Ability to follow up and through with all customer interactions
- Respond promptly to customer inquiries over the phone or electronically
- Organize the workflow to meet customers timeframes and demands
- Recommend process improvements where applicable
- Data entry of client information, electronic filing and retrieval of documents
- Navigate quickly between multiple databases quickly and accurately
- Research and analysis of legal documents
- Manage customer portfolios
- Maintaining and growing existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
What technical skills, experience, and qualifications do you need?
- Experience working in a call center, customer service, or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Attention to detail and accuracy
- Strong prioritization and time-management skills
- Flexibility and agility, with the ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Excellent verbal and written communication skills
- Salesforce experience a plus
Candidates for this position must be eligible to work without sponsorship.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.
CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC takes pride in finding and qualifying people through an internal sourcing model. We encourage candidates to apply directly to our website and not through third party sources. CSC only accepts resumes from employment agencies who are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualificationsOrganization
At CSC , we re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It s an exciting time for us in terms of growth and expansion.