Remote Role, MUST BE LOCAL. You will go onsite for day 1 to pick up equipment and also be required to come in for meetings or major projects. - Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message. - Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls. - Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements. - Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. - Read and understand clients plan documents and online knowledgebase tools while col...Benefits, Representative, Remote, Customer Service, Retail, Staffing
A-Line Staffing Solutions
06/26/2024
Minneapolis,MN