Job Details
Actively and consistently support all efforts to simplify and enhance the customer experience. Provide overall supervision and management to Credit Services support personnel. Ensure that departmental standards regarding courtesy and productivity are maintained. Provide regular coaching and development to staff to maximize productivity. Resolve internal and external customer escalated situations. Provide statistical reporting for leadership to communicate department productivity and effectiveness. Motivate staff to reach daily and monthly management objectives. Hire, evaluate, coach and counsel personnel in the performance of their duties. Utilize strong knowledge of customer account information. Perform other duties as requested by manager. WHAT YOULL BRING TO SPECTRUM - Requirements. Related Work Experience: 6 years experience with ICO - Ms/ CSG billing systems. Education: Bachelors degree or equivalent experience Knowledge, Skills and Abilities. Ability to read, write, speak and u...Call Center, Collections, Customer Experience, Credit, Service, Total Rewards, Technology