Job Details
Salary: $20.00 - $24.00 Hourly
Location : Jackson, MI
Job Type: Staff, full-time
Department: Student Services
Opening Date: 06/13/2024
Closing Date: 7/13/2024 11:59 PM Eastern
Description
Join Our Team as a Student Success Navigator!
Are you ready to embark on an exciting journey where every day presents an opportunity to make a meaningful difference in students' lives? If so, Jackson College is looking for an enthusiastic and dedicated individual to join our team as a Student Success Navigator!
At Jackson College, we are committed to fostering a culture of student success and empowerment. As a Student Success Navigator, you will play a vital role in supporting our students on their educational journey, ensuring they have the resources and guidance they need to thrive.
About the Position: As a Student Success Navigator, your primary responsibility will be the retention and completion of students. You'll be the guiding light for our students, providing direct services to support their success through our Total Commitment to Student Success (TCS2) initiatives.
Why Join Us?
- Warm and Supportive Environment: At Jackson College, we believe in creating a warm and welcoming environment where every student feels valued and supported.
- Opportunity for Impact: This role isn't just a job-it's an opportunity to make a real difference in the lives of our students and contribute to their success.
- Professional Growth: You'll have access to ongoing professional development opportunities, conferences, and industry events to enhance your skills and stay current on best practices.
- Community Engagement: Our commitment to student success extends beyond the classroom. You'll have the chance to engage with the community and build partnerships that enrich the educational experience for our students.
Apply now and let's embark on this journey together!Essential FunctionsKey Responsibilities: - Manage student caseload for outreach, retention, and completion goals
- Plan retention events, track and intervene with dropout students
- Stay updated on industry trends, attend conferences
- Maintain student contact, address early alerts
- Create academic recovery plans, review degree audits
- Provide comprehensive student orientation
- Assist in success contracts, advise on requirements
- Liaise with academic departments, organize events
- Serve on committees, maintain accurate records
- Adhere to FERPA regulations, potentially travel to facilities
- Align with college's values, complete Clery Act training
Minimum QualificationsQualifications Minimum: - Bachelor's degree in a related field.
- Valid Driver's license.
- Excellent communication and interpersonal skills.
- Proficiency in office software and technology-related communication skills.
Knowledge of:
- Presentation methods and techniques
- Project planning, goal setting, and group dynamics
- Personal computer and associated office software
- Customer service techniques including excellent phone skills and technology related communication skills.
Skills and Abilities to:
- Must be comfortable traveling to and conducting off campus visits/meetings with students, including within Correctional Facilities and local high schools.
- Ability to routinely work over 40 hours.
- Ability to work remotely as/when needed/approved.
- Ability to multi-task and handle high volume student interactions during peak periods. Speak effectively and confidently in front of large, small, and diverse groups.
- Write routine correspondence clearly and concisely, providing well-thought-out details.
- Assess situations, identify problems, propose solutions, develop strategies for improvement and demonstrate follow-through with minimal supervision.
- Perform data entry and retrieval and utilize complex computer programs and software.
- Read, interpret, and memorize policies, protocols, and guidelines.
- Remain flexible, patient, and creative.
- Compute rate, ratios, and percent and develop and interpret graphs.
- Work with confidential information related to the position.
Preferred: Master's degree and previous experience in retention management or outreach.
Skills and Abilities to:
- Create and run database queries.
Knowledge of:
- Academic programs and requirements
- College and department policies and procedures
EMPLOYMENT QUALIFICATIONSTo perform this job successfully, an individual must be able to satisfactorily perform each essential duty and responsibility. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Language SkillsExcellent written and verbal communication skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with groups of customers or employees of organizations.
Reasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to sit and use hands to finger, handle or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and color vision.
WORK ENVIROMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
"This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty."
Supplemental Information Jackson College only accepts on-line applications though this system. For assistance with this, please call 517-###-####.
Please use your
legal first and last names on your application. If you are hired, you will have the opportunity to identify and utilize your preferred name.
The Jackson College
Nepotism policy prohibits hiring of a relative or someone with a familial relationship to work in the same instructional department, office or administrative unit of the College including spouse, child, stepchild, parent, stepparent or sibling of the employee or spouse, aunt, uncle, niece/nephew, grandparent, grandchild, and members of the same household including domestic partner.
It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V."
Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application. Applications will be rejected if incomplete.
When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there.
The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position.
Final candidates will be subject to a criminal background as part of the employment process.
If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.
Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need.
A copy of Jackson College's is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.
Applicants have rights under Federal employment . Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.
Jackson College provides a generous benefit package to full-time staff that includes: medical, dental, vision, employee life/AD&D, optional life for employee and family, long and short-term disability,and travel insurances; personal illness, personal, bereavement and vacation leaves; tuition reimbursement and waivers; 16 paid holidays; and retirement plans. Details are available on the
01
Please indicate your degree level:
- Bachelor's from a four-year college or university in a related field
- Master's from a regionally accredited university
02
Do you currently possess a Valid Driver's License?
03
Are you able to pass a LEIN (Law Enforcement Information Network) clearance?
04
Please select the knowledge and skills you possess for the job:
- Presentation methods and techniques
- Project planning, goal setting, and group dynamics
- Customer service techniques including excellent phone skills and technology-related communication skills
- All of the above
- None
05
Please indicate which of the following skills and abilities you possess for the job:
- Comfort with off-campus visits/meetings and ability to work over 40 hours
- Ability to multi-task and handle high volume student interactions during peak periods
- Proficiency in running database queries
- Writing routine correspondence clearly and concisely
- All of the above
- None
Required Question