The City of Napervilles Finance Department is looking for a Full-Time Customer Care Representative to join its multi-tasking customer care team. The Customer Care Representatives provide a high level of internal and external customer service to residents, businesses, visitors, vendors and department personnel over the phone, by email and other electronic platforms, and occasionally in person by answering inquiries and resolving customer concerns related to fees for new or existing services with the City, as well as entering service requests, JULIE tickets, and calling in staff to respond to critical issues after business hours. This Full-Time position is 40 hours per week; schedule to be determined through shift bid process based on seniority. This position will work an overnight shift post initial training period and assessment by supervisor. The Call Center is operational 24 hours per day, 7 days per week. This is a shift position, which includes working nights, weekends and holiday...Customer Care, Representative, Customer Service, Retail
City of Naperville Illinois
07/06/2024
Naperville,IL