Job Details
IT Specialist
#22-00133
Position Summary:
The IT Specialist is responsible for providing tech support for end users through troubleshooting and problem solving. The IT Specialist will serve as the first point of contact and is responsible for creating and managing support request tickets. IT Specialist is responsible for providing on-site support, remote support, and answering help desk phone calls. IT Specialist #22-00133
Responsibilities:
Performs basic networking maintenance functions such as user creation and assignment of rights and permissions
Creates, monitors, tracks, schedules, updates and closes work orders within the ticketing system in a timely manner
Answers and resolves help desk calls from local and remote users and offices
Follows through to ensure problems are resolved and customers are updated
Develops in-depth product knowledge in order to resolve customer questions and issues
Participates in client conference calls to obtain necessary data for resolution
Communicates with customers at all levels of technical and non-technical skills sets
Escalates support issues as needed
Triages and accurately documents user support issues according to defined procedures, focusing on impact and urgency
Acts as a liaison between customers, technical escalation teams and outside business partners, communicating technical information in layman's terms
Resolves incidents with known solutions, according to support standards and defined procedures
Escalates more involved issues to the appropriate support teams, and outside business partners for expedient resolution
Requirements:
- Valid driver's license
- Pre-Employment Screening
- 4- or 2- year degree in a relevant field
- Extensive knowledge of PC hardware and software
- Expert in Windows OS (Windows 8/ Windows 10)
- Basic knowledge of server operating systems (Windows 2012)
- Ability to provide excellent customer service
- Experience preferred, but not required.
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IT Specialist
#22-00133
For consideration for the IT Specialist position, please apply here or directly on our website today!
apply.honeycreekstaffing.com