Job Details
**Front Desk Supervisor**
* 6302 E McKellips Rd, Mesa, AZ
* Full-time
**Company Description**
**ABOUT WESTGATE RESORTS**
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
**Job Description**
We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees.
Supervises Front Desk, Night Auditors and Guest Services Agents.
**ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING:**
* Schedules and directs Front Office team members as needed.
* Serves as Manager of Duty in the absence of the General and Front Office Manager.
* Greets, registers, assigns rooms to guests and inputs information into property management system.
* Collects and posts security deposit as each guest checks in.
* Explain room charges to guest and accepts payment by cash, check or credit cards.
* Issues room keys.
* Checks guests out of property management and phone system.
* Answers all phone calls to the front desk and operator, transfers calls as needed.
* Turns on or restricts guest phones as needed.
* Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.
* Remains aware of room occupancy and availability.
* Computes bills, collects payments, and makes change for guests.
* Handle and count cash and process credit card payments and credits.
* Makes and confirms reservations.
* Posts charges including rent, phone, and miscellaneous fees to guest folios.
* Able to listen and find solutions to guests problems.
* Balance all cash, credit card and other postings to the daily report at end of shift.
* Makes cash deposit in safe.
* Coordinate with housekeeping when VIP Guests arrive
* Train all new Front Desk personnel
**SUPERVISORY RESPONSIBILITIES**
Directly supervises Front Desk and Guest Services team members. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. **Additional Information**
All your information will be kept confidential according to EEO guidelines.
* Comprehensive health benefits medical, dental and vision
* Paid Time Off (PTO) vacation, sick, personal
* Paid Holidays
* 401K with generous company match
* Get access to your pay as you need it with our Daily Pay benefit
* Wellness Programs
* Tuition Assistance
* Fun, family culture
* Employee Assistance Program (EAP)
* Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
* Advancement & development opportunities
* Community Involvement Programs
* Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.
Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email ...@wgresorts.com with the job title and the location of the position for which you are applying.
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**Job Location**
Front Desk Supervisor
* 6302 E McKellips Rd, Mesa, AZ
* Full-time