Job Details
Position Summary:
This sales support role provides the opportunity to learn and experience different aspects of the business cycle and interactions between departments and customers. The Sales Support Representative will be responsible for performing functions associated with Vendor Management Inventory, Warehouse, and Will Call based on business needs. These opportunities enhance and grow awareness of how that area contributes to achieving business results and providing the opportunity to learn and experience different aspects of the business cycle while developing a greater awareness of the interactions between department areas and customers.
Expectations:
- Execute exceptional customer service through the coordination and communication of quotes and orders with sales and customers directly as needed.
- Efficiently manage transactions related to maintaining customer inventories on a routine schedule.
- Develop an understanding of the customer inventory trends to anticipate the customer needs along with maintaining stock levels that are efficient for SSET and the customer.
- Maintain departmental metrics.
- Work with Sales to execute strategies for accounts.
- Work with Customer Relations Team to fulfill orders.
- Develop a thorough understanding of the Auto Crib equipment including maintenance and troubleshooting.
- Work with the warehouse to schedule deliveries effectively.
- Maintain company truck according to maintenance schedule.
- Perform daily cycle counting.
- Accurately receive, put-away, pick, pack, and ship product.
- Perform returns inspections and processing of non-conforming material.
- Troubleshoot fulfillment issues as they occur.
- Work independently, with oversight focused only on complex, new assignments.
- Ability to work in a fast paced, multi-tasked work environment.
- Adhere to all regulatory requirements placed on department or facility.
- Support and guide workforce safety.
- Propose process improvements.
- Build trust and rapport with the varying levels of customers.
- Participate in appropriate training, networking, and learning opportunities to foster professional and personal growth e.g.,
- Develop and grow technical competency both in product knowledge and in customer applications through online training, educational workshops, reviewing professional publications, and establishing personal networks.
- Offer input to market planning, key industry developments and product/service commercialization.
- Understand company strategy and effectively implements tactics to achieve key organizational objectives.
- Effective influence of others.
- Use business acumen to align organization s objectives with our clients and with Swagelok.
- Foster open communication.
- Accept personal responsibility.
- Accountable for results.
- Maintain professional appearance.
- Perform other assigned duties as directed.
Position Requirements:
Education: Bachelor s degree, or 3 years of related work experience.
Experience:
- Experience including but not limited to small parts warehouse, route sales, and/ or inventory management.
- Familiarity with the use of hand trucks, pallet jacks, and other necessary warehouse equipment preferred.
- Ability to operate a forklift skillfully and safely preferred.
- Swagelok product technical knowledge a plus
- SAP experience a plus
Skills:
- Ability to manage multiple priorities.
- Excellent verbal and written communication skills
- Problem-solving & analytical ability
- Organizational skills
- Accuracy & attention to detail
- Understanding of sales and marketing concepts
- Ability to work independently
- High level of mechanical comprehension
- Professional, effective, and friendly telephone manner
- Ability to effectively interact, communicate, and negotiate with customers
- Ability to work effectively in teams
- Working knowledge of MS-Office including Word, Excel, PowerPoint
- Competency using and managing Microsoft CRM preferred
- Effective at interacting and communicating with customers
Critical Competencies:
Customer Orientation - Results Focused - Self-Starter - Personal Responsibility - Adaptability/Resilience - Self Confidence Influence Optimism - Initiative
Scope of Position:
Physical Requirements: Various office & warehouse environments. While performing the duties of this job, the following are required: good vision must be able to sustain effective visual examination of work over an 8-hour shift. Lifting may lift to 50 pounds frequently. Manual Dexterity must demonstrate manual dexterity required to properly handle products, tools, and gauges. Sitting/Standing May be required to sit or stand 8 hours per day. Must be able to move through the shop to pick components, move samples, and maneuver around assemblies.
About the Company:
We are an authorized sales and service center for all Swagelok products and services in the Southeast region of Texas. Our associates are experts in fluid system design, engineering, assembly, training, and specialized support. We work with customers to understand needs and provide customized solutions that optimize fluid system's performance, ensuring they meet business objectives and requirements. Our culture is rooted in collaboration and quality, fostering an environment where associates thrive, and customer confidence is paramount. We are committed to delivering reliable and effective solutions, ensuring that our customers' needs are met with the highest standards of service and excellence.
Swagelok Southeast Texas is certified as one of the best 100 places to work.
Copy the link below and paste into your browser to see what our associates said.
For more information on our products and services check out our website at
to learn more about our distributorship.
We provide rich benefit plans, including:
- Competitive salary commensurate with experience
- Medical, Dental, Vision, and Life Insurance/AD&D
- 401(k)
- Profit Sharing
- 11 paid holidays
- PTO program
- Educational Assistance