Job Details
Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Careis proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together.This position is part-time (24 hours weekly). Employees are required to work 2-week rotation (Week 1: Sunday, Thursday and Friday 6:30am to 3:00pm;Week 2: Thursday, Friday and Saturday 6:30am to 3:00pm)with rotating holidays and weekends. Our office is located at 725 American Ave. Waukesha, WI 53188.We offer 4-6 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.Primary Responsibilities:Greets visitors and patients in personCommunicates by telephone or video conferencing, upholding excellent customer serviceHandles confidential information appropriately by protecting and disclosing information to only those authorizedPrioritizes by assessing and analyzing information to identify immediate emergency needsDemonstrates technical knowledge and competence in the departmental proceduresEnters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possibleObtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as neededProvides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box dailyWorks with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as neededProvides wayfinding instructions and assists with hospital information as requestedCoordinates patient admission needs, bed assignments, and tracking boards where applicableMeets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as neededMay perform other duties upon requestWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)More information can be downloaded at: ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED (or higher)1+ years of customer service experience in an office setting or professional work environment1+ years of experience with Microsoft Office ProductsAbility to work 2-week rotation (Week 1: Sunday, Thursday and Friday 6:30am to 3:00pm;Week 2: Thursday, Friday and Saturday 6:30am to 3:00pm)with rotating holidays and weekendsAbilityto work rotating holidaysMust be 18 years or age or olderPreferred Qualifications:Knowledge of medical terminologyExperience with electronic medical records systemExperience in a medical office or hospital admitting/registration officeSoft Skills:Excellent customer service skillsExcellent written and verbal communication skillsDemonstrated ability to work in fast paced environmentsAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location, and income deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO, #Red