Operations & Training Supervisor

Job Details

Description
JOB SUMMARY:

The Operations & Training Supervisor is responsible for ensuring all restaurants remain open and adhere to operational standards established by Little CaesarsAchieving sales growth and profitability in their assigned restaurants by hiring, training, and supervising Restaurant Managers and Co-Managers, and ensuring all restaurants operate according to company standards and procedures.

PERFORMANCE RESULTS:

• Achieves area goals of staffing and training certification by hiring qualified management candidates and training them to perform to Little Caesars standards and by ensuring Restaurant Managers hire and train their staff to do the same.
• Supervises restaurant management through the appropriate use of communication, delegation, follow-up and discipline and conducts meetings and store visits to ensure direction is implemented properly and all restaurants are operating consistently according to Little Caesars standards.
• Demonstrates strong leadership skills, advises and counsels Restaurant Managers on decision making and problem solving to ensure appropriate actions are taken at the store level, and implements change in an effective manner.
• Conducts store reviews, certification reviews, and unannounced store visits as needed to evaluate the quality of service, friendliness, cleanliness, and management operations of each restaurant and leaves detailed action steps for improvement.
• Conducts performance reviews, both formal and informal, to regularly assist the Manager in developing their knowledge, skills, and abilities, and to recognize their strengths and accomplishments.
• Conducts security/safety audits, and performs the duties associated with cash management to ensure a safe and secure work environment for all Colleagues.
• Visits Management Trainees in their assigned area and conducts solo open and solo close evaluations to determine the trainee's strengths and weaknesses.
• Ensures restaurant management abides by all Little Caesar policies and government regulations to ensure a workplace free of harassment, discrimination, and other labor law violations.

NATURE & SCOPE

The Operations & Training Supervisor is responsible for the total operation of 5 or more restaurants and will be held accountable for fulfilling each of their job requirements. Because the Operations & Training Supervisor is responsible for multiple locations, reliable transportation must be available at all times. The Operations & Training Supervisor will be required to carry a phone and respond to any problems with a sense of urgency. The primary responsibility of the Operations & Training Supervisor is to ensure all restaurants remain open and adhere to operational standards established by Little Caesars. The Operations & Training Supervisor must display leadership qualities in addition to management skills, and must abide by all state and federal laws OSHA and EEOC requirements, as well as practice and enforce all Little Caesars policies and procedures.

Your Director of Operations will discuss the essential job functions, which are normally defined as fundamental activities conducted on a daily or regular basis that will affect the success of your designated area.

Detailed lists of each restaurant station's responsibilities and duties can be found in the "Operational Resource Guide" (ORG) and the job helpers posted at each station.

The Operations & Training Supervisor will be scheduled to work approximately 50 hours each week, with varying hours each day. Therefore availability must be flexible. This position requires a hands-on style of management and physical work such as, lifting, squatting, and standing for long periods of time may be required.

TASK ANALYSIS:

To perform the functions listed in this job description, the following tasks will be required:

• The ability to lift and move up to 55 pounds.
• The ability to reach and move items from as high as six feet and as low as six inches off the ground.
• The ability to control and utilize equipment safely and correctly (VCM, auto-saucer, sauce ladle, cheese cups, cheese cups, pan gripers, spatula, pizza and dough cutter, different types of knives, can openers, pastry brush, scales, microwave, telephone, cash register, etc.)
• The ability to apply pressure to cut through products and/or clean equipment/utensils.
• The ability to count, separate and weight all types of food products and inventory items.
• The ability to effectively communicate to customers and co-workers (reading, speaking, hearing, writing, etc.)
• The ability to understand direction, instructions and product specifications.
• The ability to process and complete customer's orders.
• The ability to comprehend all training materials and practice standard operating procedures.
• The ability to successfully pass required training programs for certification.
• The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results and projected business needs.
• The ability to legally drive an automobile adhering to all state and local traffic laws.
• The ability to supervise a number of people at the same time and to motivate them to meet goals, duties and deadlines.
• The ability to solve problems logically and make sound decisions on a timely basis.

QUALIFICATIONS

An Operations & Training Supervisor must:

• Be at least 21 years of age.
• Have excellent math skills, a college degree or four to seven years of management experience in business, management, marketing, or a related field.
• Possess excellent leadership, team building and communication skills.
• Have a proven track record of excellent decision making and problem solving abilities.
• Possess certain personal traits as mentioned in Little Caesars guiding principles (honesty, loyalty, etc.) and practice them on a consistent basis.
• Be available to work a varied, approximately 50 hour work week, including evenings and weekends, under pressure and in stressful situations.
• Be able to perform all essential functions of the job.
• Possess a valid driver's license from the state of residence with a driving record maintained within company guidelines. Possess a reliable vehicle and auto insurance as a primary driver to complete daily banking and other responsibilities as directed by the Director of Operations.
• Meet Little Caesars Background Verification guidelines.
• The U.S. Department of Justice (INS Division) requires that each Team Member provide documentation that proves their eligibility to work in the United States.

Job Type: Full-time

Pay: Discussed during interview process. Position will receive Salary and Bonus Pay.

Benefits:

• Paid time off
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) with Match

Schedule/Shift availability:

• 10 hour shift
• Day and Night Shift Required
• Holidays
• On call
• Weekday and Weekend availability
• Multiple Work Locations

Education/Experience/Certifications:

• High school or equivalent (Required)
• Management: 2 Years (Preferred)
• Valid Drivers License (Required
• Serv Safe Manager Certification (Can take test after hiring)

Company Information
As the fastest growing pizza chain in the U.S., there's no denying that Little Caesars is doing something right. We're an international brand that's a household name and a front-of-mind decision when you've got pizza on the brain. We've grown tremendously since opening the first store in 1959 - and we're still growing. But, at the end of the day, our success as a big-town name is because of our focus on small town values.

 Little Caesars

 06/17/2024

 Gaylord,MI