Job Details
What are we looking for in our Customer Support/Account Representative - Hybrid?
Our client - a Fortune 100 investment firm in Columbus, Ohio - is looking for Customer Support Representative with a strong interest in investment banking company to interview and start immediately.
Job title: Customer Support/Account Representative (3 days onsite/2 days WFH)
Location: 4343 Easton Commons, Columbus, OH 43219, United States
Duration: 6 months with potentially conversion or extension.
Pay range: $17.00/hour - $19.17/hour
About the role:
As a Client Support Service Professional, you will play a pivotal role in providing exceptional service to our clients. Handling incoming phone calls, you will address a variety of service inquiries related to different accounts. The successful candidate will exhibit a high degree of accuracy and efficiency, consistently meeting key department performance metrics.
Key Responsibilities:
- Respond to incoming calls with professionalism and a commitment to World-Class Service.
- Address inquiries related to Cash Management products and services, Online (website or Mobile applications), and general account or financial matters.
- Contribute effectively in a fast-paced, team-oriented environment.
- Demonstrate the ability to multitask and adapt quickly to changes in a busy financial service center.
Qualifications:
- Preference for a College Degree or equivalent education.
- Previous experience in a contact center environment is highly desirable.
- Strong communication skills and the ability to articulate complex information clearly.
- Detail-oriented with a focus on accuracy in handling client inquiries.
- Aptitude for working in a fast-paced environment and adjusting to changes.
If you are passionate about customer service and possess the skills to excel in a challenging yet rewarding environment, I strongly recommend you applying!
#CB
Rate/Salary: 17.00 - 19.17 / hour