Job Details
Job Description
The Position
This is a key role within our international sales organization as you will be assisting the International Sales Manager who covers Brazil, Middle East, Southeast Asia, Far East and Africa). This role will work closely ensuring customer satisfaction and the sales process is followed.
Responsibilities
Essential Duties and Responsibilities
- Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc.), and processing of sales orders.
- Respond to customer requests for information concerning order tracking, order expediting and product availability.
- Perform order entry at both sales invoicing level and request for products from supply plants.
- Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
- Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
- Process all necessary paperwork for the daily operation of the sales center as required.
- Other duties as assigned
QualificationsQualifications - 1-3 years Customer Service experience, door industry preferred.
- Attention to detail and problem solving.
- Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
- Working knowledge of PC's and related software including MS Word, Excel, Access, Outlook etc.
- Basic math skills required.
- Willingness to learn product and processes.