Job Details
Job Summary:
As Front Desk, you will be responsible for welcoming guests with a professional image during registration and check-outs. Attend and respond to complaints as needed.
Duties:
* Process guest arrivals and departures while being pleasant, welcoming and professional;
* Communicate daily with Managers, Housekeeping, Security and/or Maintenance team members on a regular basis in regard to issues of interest;
* Compose and respond to emails/queries pertaining to the lodge on a daily basis;
* Process payments with accuracy, answering telephones and managing other tasks at the front desk;
* Maintain occupancy statistics, weekly billing procedures and other tasks required to operate efficiently;
* Attend to guest complaints in a timely and professional manner;
* Provide guests with knowledge of the facility including emergency evacuation procedures;
* Light housekeeping/cleaning duties in and around the front desk and public areas;
* Act as an ambassador for Target Lodging in all dealings with the public and team members;
* To be familiar with and carry out duties and responsibilities in accordance with Health & Safety policies approved by Target Lodging along with Occupational Health & Safety regulations; and Perform other duties as required to assist in efficient lodge operations.
Requirements:
* High School Diploma;
* 2 - 3 years' valuable front desk experience; preferred
* Clean Criminal Record and good verifiable references;
* Ability to work cooperatively as a member of the team through personal behavior, work contribution and sharing of expertise and knowledge;
* Proficient computer skills (Microsoft applications/Infinity software);
* Ability to create and maintain Excel spreadsheets;
* Excellent customer service skills with strong attention to detail;
* Excellent Communication (written & verbal) and Interpersonal Skills;
* Excellent comprehension and command of the English language (written & verbal);
* Comfortable using various office equipment (i.e. fax, copier, computer);
* Aptitude to work independently with sharp problem solving and decision making skills;
* Self-motivation, confidence, discretion, and good judgment;
* Capable of working long hours on your feet;
* Ability to maintain confidentiality;
* Excellent organizational and time management skills with the ability to prioritize and multi-task;
* Good Listener and display patience and understanding;
* Team Player; Reliable; and Demonstrate professional skills under stressful situations.