Job Details
Job Description
JOB SUMMARY:
Position routinely serves as a resource registrar and customer service liaison for multiple departments. Position requires potential travel to various sites of service for coverage as needed. Must be proficient in various department workflows and systems and helps with coverage across multiple areas/sites. Routinely assists in training other registrars on various systems and workflows.
Assists with receptionist, registration, scheduling, and financial operations. Ensures efficiency and provides quality care to all customers.
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES as Registrar:
- Customer Service/Reception
- Politely and professionally acknowledge patients upon their arrival, using eye contact, friendly smile and always maintains a friendly and professional disposition.
- Acts as a customer service liaison by: answering patient questions, addresses patient, physician and or other customer concerns, seeks to deescalate challenging situations and records and/or responds to messages.
- Accurately identifies self and department in a courteous and professional manner when answering phones.
- Must demonstrate knowledge of department's services and workflows to provide accurate information to referral sources and patients.
- Waiting room rounding: Registrar is responsible for checking in with patients to ensure they are not overlooked. If patient has been waiting an unreasonable amount of time, contact specific department to ask for information. Relay causes of delays to patient and anticipated time of service.
Scheduling - Schedules patient exams as relevant system/scheduling software, including all walk-ins.
- Makes outbound patient calls to help fill appointment slots as needed.
- Print schedules for next day and ensures that department has order for services on file.
- Cancels and reschedules appointments as needed.
Registration / Financial Clearance - Registers and checks-in patients, scans scripts as indicated into the specific systems.
- Accurately verifies patient's information (name, DOB), to minimize the risk of patient misidentification, informs HIM of any discrepancies, verifies demographic information and compare physician order to exam scheduled and informs technologists of any discrepancies. Call Physician's office or contact center for missing orders.
- Must be competent in various systems and softwares as well as knowledge in revenue cycle activities including but not limited to:
Collection of Advanced Beneficiary Notices(ABN)
Collecting co-payments
Insurance verification/eligibility
Creating cost estimates and collecting patient signatures.
- Sends faxes and delivers received faxes to appropriate individual promptly.
- Maintains waiting room and office area, keeping space neat and free from clutter.
- Assists with activities as requested which may include, but not be limited to: Medicare documentation/correspondence, record keeping, charge entry/verification, computer data entry (onset dates/discharges)
Image/Record Management - Create CD's to contain patient exam information as requested, correctly using ROI authorization forms. Before signing out CD verifies patient information contained on it matches information as it's requested on authorization form.
Other Duties as assigned QualificationsQUALIFICATIONS/REQUIREMENTS:- High school diploma.
- Three years of related experience required OR minimum or 1 year of related healthcare experience required.
- Strong interpersonal and organizational skills required.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficient Computer skills required.
- Able to work independently in front office environment.
- Medical terminology a plus
About UsAbout Stamford HealthStamford Health is a non-profit independent health care system with more than 3,800 employees committed to caring for the community through a wide range of high-quality health and wellness services. Patients and their families receive expert, compassionate care through the system's 305-bed Stamford Hospital; Stamford Health Medical Group, with more than 40 offices in lower Fairfield County offering primary and specialty care; a growing number of ambulatory locations across the region; and support through the Stamford Hospital Foundation.
Stamford Health is known for its expert, person-centered care through its many recognitions and partnerships. U.S. News & World Report has recognized Stamford Hospital as a High-Performing Hospital. The Centers for Medicare and Medicaid Services (CMS) rated Stamford Hospital as a five-star hospital for Overall Quality and The Leapfrog Group awarded Stamford Hospital an "A" for patient safety. The American Nurses Credentialing Center has granted Stamford Hospital Magnet Status, which recognizes superior patient care with the highest level of safety, quality, and patient satisfaction. Stamford Health is Planetree Gold-Certified for Excellence in Person-Centered Care and is a Certified Great Place to Work.
Stamford Health is a major teaching affiliate of the Columbia University Vagelos College of Physicians and Surgeons and has recently expanded its relationship with Columbia to offer treatment and expertise from Columbia University Irving Medical Center's nationally recognized heart surgeons. Stamford Health and Hospital for Special Surgery (HSS) have created a premier center for specialty orthopedic care right in Stamford, Connecticut. Additionally, in 2020 Stamford Health's Carl & Dorothy Bennett Cancer Center entered into an expanded collaboration with Dana-Farber Brigham Cancer Center.
Dedicated to being the community's most trusted health care partner, Stamford Health puts patients first to build long-lasting relationships. For more information, visit StamfordHealth.org. Like us on Facebook and follow us on Twitter, Instagram, YouTube, and LinkedIn.
About the TeamWhy work for Stamford Health?Stamford Health offers an extremely competitive salary with generous shift differentials where appropriate.
Our Total Rewards Program is ranked as one of the highest satisfiers based on our employee engagement surveys.
With over 100 transfers and promotions each year for the past 5 years, Stamford Health is a place for you to grow and develop your career. Many departments from Nursing to Information Systems and Rehabilitation have Career Ladder programs that foster career development.
Whether employees choose to live in the greater Stamford, CT area or commute from New York or Fairfield, we offer free convenient parking and free transportation from the Stamford train stations.
Our collaborative with Hospital for Special Surgery, and the Dana Farber Brigham and Women's Cancer Care Collaborative, connect us directly with world class expertise, research, resources and technology to put us at the forefront of patient care.
We have a robust Professional Development and Organization Development program that provides both clinical and non-clinical staff with the opportunity to develop and grow professionally.
For organizational leaders, we offer a comprehensive New Manager Orientation four times per year. Our program designed specifically for Stamford Health will help prepare today's and tomorrow's leaders for success with an innovative curriculum based on best practices. It will also enhance the skills of our leaders that bring their fresh leadership perspective from other organizations.