Requirements, Education and Experience:
1. 0-5 Years experience working either on a Helpdesk or for a Managed Service Provider (MSP)/IT Support Business; preferred. Experience using a Ticketing system / RMM Tool software, providing support via remote tools and handling Technical Service Tickets a plus. Must possess excellent organizational skills to keep Help desk tickets in order and updated.
2. In-depth knowledge of diagnosing and resolving technical issues with computer systems and mobile devices onsite and remotely.
3. Proficiency with Windows Desktop & Server environments, Apple Computers & Apple /Android mobile devices, a plus.
4. Understanding of support tools, techniques, and how technology is used to provide services.
5. Understanding of operating systems, business applications, printing systems, and network systems including diagnosing technical issues related to end-user hardware/software and network devices. Advanced experience working with the Microsoft 365 Platform preferred.
6. Must have excellent interpersonal communication skills and the ability to communicate with both technical and non-technical personnel with a patient and customer-oriented attitude. Proficiency in English spoken and written, a must.
7. Must have flexibility to work variable shifts and overtime as needed.
8. IT literate Advanced user level. The ability to keep up with & adapt to the fast-paced IT world preferred.
9. Professional certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, Comp TIA +, Helpdesk Habits etc. a plus.
10. Must have a valid driver s license and own reliable transportation.
11. Must be authorized to work in the U.S.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Travel:
Position may require up to 35% travel by personal vehicle to offices throughout the state of New York, and New England based on the needs of the business. Must have your own, reliable transportation. Will reimburse mileage.
Work Environment/Physical Demands:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers. This is mostly sedentary, outside of travel, in an office space. The abilities to sit at a desk, frequent walking, bending, or standing, as necessary, are required.
Values:
At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe will pave the way for future success.