Job Details
The New Store - the official retail outlet for merchandise of The New School and its colleges - is currently accepting applications for a temporary part-time assistant manager of operations who has prior retail experience and can devote 20- 30 hours a week to the university's campus store.
This growing and dynamic store requires a highly organized and motivated self-starter that can oversee daily operations with a focus on online order fulfillment and inventory management. The Temporary Assistant Manager will oversee the online order fulfillment process from start to finish as well as inventory management and organization across several storage locations. Strong execution in these areas will help The New Store run efficiently and effectively.
The Temporary Assistant Manager is expected to uphold the university's standards, policies and procedures and proactively connect to the customer base primarily made up of alumni, prospective/current students, faculty, and staff - and will ensure other store staff do so as well. Reporting to the Director, this role will work to create a highly positive, engaging and memorable experience for customers that drives conversion and sales, encourages repeat purchasing, and positive word of mouth for the product and store.
The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.
RESPONSIBILITIES
* Own the online order fulfillment process start to finish, including pulling product and efficiently packing and shipping orders
* Oversee inventory management across all storage locations (including bi-annual physical inventory alongside the Manager of Merchandise Strategy & Operations) and in-store replenishment and visual merchandising
* Understand and provide onboarding training for seasonal retail associates on merchandise sales, returns, and packing processes
* Provide a reliable and memorable customer service experience through email and chat
* Collect customer feedback and report back to the Director
* Contribute to deepening brand understanding in all customer interactions by staying up to date on major university features, events, and resources
* Performs any other duties reasonably related to the functions described above
WORK MODE
* On-Campus Position - Employees in this position are expected to work on-campus during regularly scheduled work hours due to the nature of the work being that which is not feasible, or not in the best interest of the organization, to be performed remotely.
* Ability to work Monday - Saturday at least four shifts totaling 20-30 hours each week (6-8 hours/each)
HOURLY RATE
$20-24 per hour