Job Details
Position Type:
INFORMATION SERVICES/Technology - Application Specialist - 244 Day
Date Posted:
5/28/2024
Location:
DISTRICT OFFICE
Date Available:
July, 2024
Closing Date:
Until Filled Position Title: Technician, Desktop Support
Division: Information Services
Reports To: Coordinator, Technology Operations
FLSA Status: Non-Exempt
Salary Schedule: IT1-4
Work Days: 244
Evaluation Tool: HCSCEE
JD Revision Date(s): 1/23
The 2024-2025 salary scales are not yet available. 2023-2024 salary schedules may be accessed via the following link: 2023-2024 HCS Salary Schedules. To enlarge the view, scroll down to the bottom of the salary chart and "download the document."
The Desktp Support Technician will support system and technical support needs in order to enhance administrative and instructional technology matters.
Essential Duties:
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in a timely manner.
- Perform on-site analysis, diagnosis, and resolution of technology problems for end-users and implement corrective solutions.
- Collaborate with Network Services to troubleshoot LAN hardware and software as needed.
- Ensure the continuous efficiency of all hardware, software, and connected devices by performing necessary administrative tasks.
- Maintain an inventory of necessary components and equipment.
- Receive and respond to incoming communications to include but not limited to calls and/or emails regarding technology hardware and software related issues.
- Provide technical training as needed and utilize effective time management skills.
- Assist school representatives in technical troubleshooting as needed.
- Participate in professional learning activities and training sessions, seek certifications, and stay abreast of leading edge technology in support of job responsibilities.
- Complete job responsibilities during off-peak hours as needed and approved by supervisor.
- Work collaboratively with school and district-level personnel to ensure the position's activities support the school system's objectives.
- Maintain a sufficient level of knowledge regarding relevant technical, educational, and legal topics to enable highly efficient, effective, and lawful management of the position's duties.
- Maintain accurate records and reports as directed by the Executive Director of Technology Operations, Coordinator of Technology Operations, or Supervisor.
- Demonstrate the ability to maintain a positive and professional working relationship with educators at all school system levels.
- Monitor, manage, and route work orders in the ticket system.
- Follow established procedures regarding assignment and training of all inventory.
- Perform other duties and responsibilities as assigned.
Qualifications:
- Minimum of a High School Diploma or state-approved High School Equivalency (HSE), required.
- A+ certification preferred.
- Ability to install, maintain, troubleshoot and repair computer hardware, printers, and peripheral devices.
- Ability to install, configure, maintain, and troubleshoot Windows, Chrome, and IOS operating systems.
- Ability to install and troubleshoot administrative and instructional software is preferred.
- Experience working in an educational setting, preferred.
- Demonstrated ability to maintain a positive and professional working relationship with all educators, students, and stakeholders.
- Exceptional integrity, commitment to confidentiality, excellent character, and strong professional reputation.
- Ability to abide by the Georgia Professional Standards Code of Ethics for Educators.
- Must be regularly, predictably, and reliably at work.
- Ability to be present at the physical worksite.
- Must perform tasks involving prolonged periods of standing, walking, and sitting.
- Must perform routine physical activities such as bending and lifting/pushing/pulling up to 50 pounds.
- May require using a ladder, climbing ladder to building mezzanine, working under a desk or table, using hand tools, and operating vehicles or equipment owned by the district.
- Vision, hearing, written, and verbal communications are essential factors in performing required tasks.