Job Details
We are hiring a Business Analyst for our rapidly growing software development client. They have a growing product line, great career potential and excellent benefits. This is a hybrid role, candidates must be able to be onsite 2 to 3 days per week in Windsor, CT.
Not open to 3rd party candidates
Responsibilities:
- Gather and document customer requirements using Agile methodologies.
- Translate, write, and understand detailed customer and technical requirements.
- Respond promptly and appropriately to customer needs and inquiries.
- Work closely with development team in identifying and performing updates to applications.
- Under the direction of the Product and Program Managers, create training materials pertaining to computer troubleshooting and usage and perform client trainings.
- Actively monitor, maintain and resolve technical issues related to cloud-hosted instances.
- Perform functional testing of the product prior to the release to the client; identify, analyze and document issues, and provide possible solutions.
- Contribute to other ad hoc inquiries and assist on internal projects as needed.
Qualifications:
- A bachelors degree in computer science or related technology field is preferred.
- 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a companys products and services.
- Strong analytical skills and ability to remain highly organized in a deadline-driven environment, while maintaining strict attention to detail.
- Thorough and comprehensive documentation skills.
- Experience with data migration validation.
- Self-starter and ability to work independently to meet deliverables.
- Excellent listening, interpersonal, written, and oral communication skills
- Ability to prioritize and manage several milestones and projects efficiently.
- Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs.
- High proficiency with analytical tools such as Microsoft Excel and SQL
- Experience working with state agencies and experience understanding state and federal guidelines and regulations preferred.
- Position may require 25-40% travel in the future.