Job Details
The Patient Service Representative (PSR) performs a variety of duties to accommodate and support patients and visitors to the urgent care facility. The PSR is responsible for warmly greeting and providing direct assistance to patients in verifying demographic and personal information for all who present for treatment. They are the first impression and initial point of contact for all visitors to the urgent care facility. ESSENTIAL DUTIES AND RESPONSIBILITIES: Represents Urgent Care by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate. Maintains confidentiality of patient information. Creates a welcoming environment and acts as a patient advocate. Interacts calmly, respectfully and in a friendly manner with other staff at urgent care. Assists in clerical duties as needed, functioning as a member of the health care team. Registers all urgent ca...Representative, Media, Patient, Customer Service, Patient Care, Service, Retail, Healthcare