Job Details
Job Description Summary:
Service Coordinator Supervisor is a professional responsible for the development and on-going activities required to sustain the targeted case management program for clients with developmental disabilities. Service Coordinator Supervisor is responsible for ensuring that the quality and quantity of services provided to the clients referred are consistent with the clinical goals and the regulatory requirements as stated in the contract between Ozark Center and the State of Missouri. Service Coordinator Supervisor provides services to individuals impacted by a variety of behavioral health (addiction/substance use and mental health) issues, recognizing that the individuals we serve often times have experienced trauma that affects their development and adjustment. Service Coordinator Supervisor demonstrates a warm and welcoming, empathic, hopeful attitude while conveying a philosophy of dual recovery. Service Coordinator Supervisor will be trained in trauma-informed care and will work to help provide services in an environment that is sensitive and responsive which will prevent victimization, abuse, or trauma as a result of the care received. Service Coordinator Supervisor reports to the Clinical Director of Pediatric Services.
Responsibilities:
- Acts as Clinical Supervisor for the Service Coordinators and targeted case management services assigned to this program and provides a minimum of one hour of face-to-face supervision with each of these staff on a weekly basis. Participates in interagency councils as directed.
- Assists the Joplin Regional Center staff in screening potential families for referral to the Service Coordinators and targeted case management services.
- Provides on-the-job training to newly employed Service Coordinators. On-the-job training will include, but not be limited to, mentoring by the supervisor during an intervention, education and supervision of effective time management skills, evaluation of client to staff ratio, and observing the new Service Coordinators in day-to-day work with clients and their families.
- Participates in weekly staff meetings of all services offered under the auspices of this program. Review all critical incidents and situations and participate in monthly case reviews.
- Maintains on-going contact with the Joplin Regional Center and submits reports to them as required. Submit bills to the accounting department, who will then send bills to DMH on a monthly basis for all program components.
- Supervisor will interview and recommend for hire all program staff for each component of the program to the Clinical Director. Supervisor will make recommendations to the Clinical Director for proper credentialing of each supervisee.
- Participates in the quality assurance process through facilitating case presentations, regularly reviewing written documentation of up to 10% of each staff's caseload monthly and documenting on a peer review form, and situations and giving input to the Clinical Director. Supervisor will collect data and report on a quarterly basis.
- Evaluates each supervisee according to the performance evaluation guideline. Facilitates the employee discipline process as per policy and procedure as needed.
- Perform all other duties as assigned.
Physical Requirements: - Normal Office environment.
- Typical physical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting up to 25 pounds.
- Requires normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed.
- Requires ability to work under stressful conditions and to work irregular hours and deal with irate individuals.
- TB test upon hire