Job Details
SCOPE OF POSITION:
The Player's Club Representative is responsible for providing support and service to casino visitors through the Player's Club programs. The Player's Club Representative's performance is necessary for the casino to reach its full potential in providing a superior entertainment experience for its guests.
DUTIES AND RESPONSIBILITIES:
The following are major duties and are not intended to be all-inclusive or restrictive.
* Provides feedback to Player's Club Lead.
* Responsible for the Player's Club inventory and upkeep of the database and enrollment process for new customers.
* Responsible for facilitating promotional entry, participation, and drawing activities supporting the Player's Club Lead.
* Monitors and works with all aspects of the BOH system, including but not limited to issuance of any bonus features/awards, reviewing accuracy for input, play/account evaluation, etc.
* Must be able to input guest information into the system accurately.
* Perform other duties as assigned.
SUPERVISORY REQUIREMENTS:
The Player's Club Representative has no supervisory duties.
PHYSICAL & ENVIRONMENTAL DEMANDS:
The Player's Club Representative regularly engages in conversations; regularly required to stand, walk, sit, and use eye-hand coordination. The Player's Club Representative is required to remain in a stationary position for 50 percent or more of their shift. Work is performed throughout all areas of the facility where the noise level varies from quiet to loud, depending upon the business. The Player's Club Representative must be able and willing to work evenings, weekends, and holidays and be able to work in a smoke-filled environment.
The Player's Club Representative may be exposed to the risks associated with attempting to resolve issues with difficult guests and staff members.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
ACKNOWLEDGMENTS:
I have read this position description and certify that I can perform the duties and responsibilities, with or without an accommodation, and understand and accept the physical and environmental demands.
Qualifications
EDUCATION AND/OR EXPERIENCE:
* Possess a High School Diploma or equivalency to include Home School Certificate.
* Customer Service experience preferred.