Job Details
Apex Social brings together experienced educators, therapists, and care providers with families who have special care needs and provides personal & career development through a unique, collaborative work experience for Care Professionals.
Our Mission
Unlocking children s greatest potential through integrating skilled Care Professionals into their family s daily life.
- Empowering Children to develop to their fullest abilities.
- Empowering Care Professionals by providing personal & career development, experiential learning, and cultural enrichment through a unique, collaborative work experience.
- Empowering Families by providing specialized, skilled care in the home through an individualized recruiting and matching process.
- Empowering Schools & Universities by providing career coaching and support for their students and alumni to gain interdisciplinary paid work experience & continuing education in Germany, the United States, and Australia.
- Empowering Team Members by providing a collaborative, remote work environment with opportunities for training and growth as well as a commitment to our mission ensuring that we find purpose, fulfillment, and a sense of belonging in our careers.
The Role:
The Director of Apex Care & Development (ACD) is responsible for delivering an excellent customer experience by building and maintaining relationships with Apex Care Professionals and Host Families. The ACD successfully onboards new placements and supports families to be great household employers, coaching them and helping them put systems in place for a successful match.
As a placement manager, the ACD maintains monthly contact with both Care Professionals and families serving as a resource, offering mediation and valuable advice for families on how to manage and retain their Care Professional for as long as possible while also monitoring for compliance with the regulations guiding the program. In addition, the ACD mentors and coaches the Care Professional to achieve their own personal and professional goals and implement the Apex Individualized Care Plan. The ACD builds a book of business in their region by promoting referrals, extensions, and customer retention.
Responsibilities Include:
- Deliver an exceptional customer experience at every touch point.
- Build a relationship with each Care Professional starting when they match with a Family in your area. Engage with them regarding their personal and professional goals and Apex Individualized Care Plan.
- Conduct coaching calls at least once per month with each Care Professional throughout the duration of their US placement.
- Onboard Host Families before the placement start date, preparing them to be great household employers and helping them implement systems for a successful match.
- Maintain monthly contact throughout the placement to act as a resource to the host parents, offering them valuable advice on how to manage and retain their Care Professional for as long as possible. Engage with them monthly regarding their Apex Individualized Care Plan (AICP).
- Lead placement change management with the goal of 100% customer retention for qualified Host Families and Care Professionals.
- Recruit, onboard, and develop Community Liaisons in your region that host creative meet-ups for Care Professionals to give opportunities for engagement.
- Act as a Local Community Liaison in your local community
- Contribute to a positive and respectful team culture by demonstrating professional communication and collaboration at all times with Apex team members, host families, and Care Professionals.
- Continuously improve Apex processes to prevent recurring issues in the future.
- On-call manager duties one week per month and one holiday per year.
Qualifications:
- Previous leadership or management experience is required.
- Excellent communication skills (both written and verbal).
- Understanding of the special needs community and the needs and challenges of parents with special needs preferred.
- Entrepreneurial minded - eager to grow a book of business.
- Demonstrated interest in travel abroad and cultural exchange.
- Great people connector with a passion for engaging and having fun.
- Skilled at mediation, listening, and staying calm in the face of conflict.
- Proficient at using technology and social media for networking and staying organized
- Bachelor s Degree required.
- Fluent in English & German.
- Proven ability to work as a team player and a self-starter who can work independently, take initiative, and meet deadlines in a timely manner.
- Must be able to work in a virtual environment via telecommuting over high-speed internet access in a quiet and dedicated workspace free from background noise such that the performance of duties is done most professionally.
- Exceptional organizational skills with the ability to multitask.
- Consistent, positive attitude.
- Bilingual in German & English preferred, but not required.
Why Join Our Team?
You Love Work with a Purpose
You thrive when your work really matters and you love seeing that you are making a difference in other people s lives. Knowing that you are working with families and linking them to Professionals who can help their children grow and succeed is heartwarming. It never gets old.
You Love Working with People
You have a passion for working with families and Care Professionals, helping them to find their passions, achieve their goals, and reach their full potential.
You Want to Help Families with Special Needs
You enjoy building relationships in your local community, with host families, Care Professionals, and most of all, enhancing the lives of host children with and without special needs.
You are Seeking Work-Life Balance
You think that being able to work from home and working for an organization that gets special needs, is incredible.
You want to be Part of a Dream Team
Join supportive colleagues spanning three continents who seek new ways of continued learning. Work on a team centered around respect, support, and collaboration. Be a part of the 'cultural bridge' connecting our Apex care community to the amazing cultures throughout the US, Germany & Australia!
You Seek a Career with Growth Potential and Belonging
With a growing organization like Apex, there is a strong potential for growth and career development in a team where everyone believes in the Vision and mission to empower all we serve to reach their full potential. Our Host Children, Our Care Professionals, Our Parents, Our Teachers at the Schools where our Care Professionals receive their degrees, and our amazing Team members.
You Want to Live the Apex Social Life
You want to do what you love, work with people you love, get compensated appropriately, and still have time for other passions in your life.
You Make A Difference.