Job Details
Bilingual Customer Service Representative
Reports To: Customer Service Supervisor
Position Summary:
With an appropriate knowledge of the Company's services and processes, a Customer Service Representative works under the direct supervision of the Operations Manager to deliver the highest level of quality service to our customers. The Customer Service Representative receives and responds to routine residential and commercial customer calls, inquiries, requests, and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.
Principal Responsibilities
- Successfully complete training to become knowledgeable about the waste services industry and CARDS' processes, services, and policies.
- Respond in a timely and accurate manner to routine customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner.
- Effectively respond to routine issues regarding general commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues.
- Return all internal and external calls, emails, and facsimiles in a timely manner to ensure that customers' concerns are understood, addressed, and resolved in an efficient and complete manner as possible.
- Receive and review individual performance metric reports and action plan with manager to understand individual performance.
- Enter service and route data into computer for billing and route scheduling purposes.
- Log information about customer service interactions into systems; update in a timely and accurate manner so associates can track services inquiries and resolution.
- Perform other job-related duties as required.
Qualifications - Knowledge of Business English, spelling, punctuation, and general office processes. Skilled in typing correspondence, reports, and summaries according to appropriate procedures.
- Skilled in the operation of a personal computer and other office equipment.
- Must have excellent verbal communication skills, as well as excellent customer service skills.
- Ability to speak multiple languages
- Knowledge of Windows, Outlook, Works, Excel, and Microsoft Word required.
- Ability to accurately read and follow maps or GPS
- Ability to work in a fast-paced environment and learn different computer software and programs.
Minimum Requirements - High School diploma or GED.
Pay & Benefits: - Who doesn't like to get paid weekly? We like it so we provide weekly pay!
- Multiple Health Plans to choose from, with 50% Company paid Employee and Dependent Plans
- Dental
- Vision
- We Pay for your $25,000 Life Insurance!
- 100% Company Paid Short-Term Disability Insurance
- Retirement Plan with a company match of 3%
- Safety and Retention Incentives!
- Paid Time Off
- Employee Discount Plans!
Performance - Attendance and punctuality according to the work schedule are a must and are vital to the operations of the rest of the company.
- Preferred hours are 730am-5pm, additional hours may be needed.
Physical Requirements - Must be able to sit for long periods of time
- Must be able to use hands for data entry
CARDS Holdings Inc, subsidiaries and affiliates, offers a competitive base salary, opportunity to earn incentive pay, and a comprehensive employee benefits package. Please submit indeed resume and salary history for consideration. Only applicants who meet minimum qualifications will be considered and only individuals selected for an interview will be contacted.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.