Job Details
About the job Customer Service Agent Remote
Join our colleagues in bringing our mission to life every day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual professional goals, while helping to take science a step further by developing solutions to some of the world's toughest challenges, such as protecting the environment, ensuring the safety of our food or helping to find a cure for cancer.
How will it make a difference?
Ensure clinical trial shipments are delivered to patients, on time and within client specifications. In addition, you are responsible for following up on pharmaceutical shipments with carriers, last mile delivery providers to the final recipient, pharmaceutical representatives.
What will you do?
Handle daily customer and supplier interaction via phone and email correspondence. Provide timely and accurate status updates while logging into the system following standard operating procedures.
Maintain proactive carrier and last mile shipment tracking along with vendor issue resolution.
Provide timely and crucial information to customer, suppliers and internal team members. Support continuous improvement activities. Overtime may be required based on business needs.
How will you get here?
Education
Bachelor's degree in a preferred applicable field or 4 years of proven experience.
Experience
Logistics experience, including tracking carriers and dedicated vendors.
Customer service experience. Preferably in the pharmaceutical industry.
Knowledge, skills and abilities.
Strong professional written and verbal skills. Experience and proficiency in Outlook and Excel.
Able to prioritize multiple tasks at once. Perform well in a concentrated intensity environment.
Possess a process oriented approach with the ability to understand good manufacturing and documentation practices.
When business needs require, able to work with internal teams.