Job Details
Respond to 60-80 incoming calls from home delivery pharmacy customers with requests for refilling orders and checking order status or pharmacy benefit inquiries from members Ask appropriate questions and listen actively while documenting required information in computer systems Make outbound calls to customers on prescription orders and payment issues Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR 2 years equivalent work experience Must be 18 years or older 1 years of customer service experience to include providing service over the phone Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Basic knowledge of Microsoft Office Word (ability to open an...Customer Service Representative, Customer Service, Representative, Remote, Health, Microsoft, Retail, Healthcare