Job Details
Typical Hours: Monday-Friday, 8am-4:30pm
About Us
The rich legacy of Pinehurst, the "Home of American Golf," dates back 125 years, and includes incredible golf courses, hundreds of championships and almost every renowned figure in American golfing history. Situated in the heart of that golf mecca in the North Carolina Sandhills is The Country Club of North Carolina. There are many opportunities awaiting you here. We firmly believe that our employees can and will make significant contributions toward maintaining and enhancing CCNC's reputation as one of the "premier private clubs" in the Southeast and the "employer of choice" in Moore County.
Job Title
Concierge/Receptionist
FLSA Classification
Non-exempt
Salary Range
Competitive with experience.
Reports to
Assistant General Manager
Date
June 2024
Job Description
Summary/Objective
The Concierge/Receptionist is a highly visible position and is frequently the first person members and guests interact with when calling or visiting the Club. A professional demeanor is a requirement. The Concierge/Reception is responsible for responding to a wide variety of member/guest needs to ensure a smooth and pleasant experience while visiting the Club. This includes a variety of administrative tasks such as providing an itinerary to include housing, tee times, court times, and dining reservations. Additionally, general office duties to support to the Membership Services Department and other departments in the Club may be required. The Concierge/Receptionist should be detail-orientated, have excellent verbal communication, interpersonal and customer service skills, and proficiency with Microsoft Office and related software.
Essential Duties
- Greet members and guests warmly, ensuring a positive first impression.
- Answer phone calls and respond to inquiries promptly and courteously.
- Advance contact and coordination to members/guests with upcoming golf/accommodations group itineraries for any special services, to include:
- Provide information, including Club rules, dining menus, and facilities locations.
- Create and manage temporary charge accounts for guests.
- Work with local transportation agencies to coordinate transportation arrangements for members and guests to/from the Club, including airport, local restaurants, etc.
- Coordinate reservations and dining requests with the food and beverage staff.
- Book tee times and racquets reservations.
- Bill members and guests for services, including food and beverage special requests, and transportation.
- Develop a working knowledge of Accommodations department operations, including reservations, check in/out, and preparing homes for guests. Serve as backup and additional help during busy seasons, weekends, etc.
- Coordinate with Accommodation guests to pre-stock rental homes with pantry/refrigerated items.
- Coordinate Fitness Center and Pool Complex access for Accommodation guests.
- Assist the Events and Catering Manager with catering and administrative needs.
- Serve as Club liaison for large groups, i.e., US Seniors Golf Association annual event.
- Perform general office duties to support various Club departments as needed.
Qualifications- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation.
- Detail-oriented with exceptional organizational abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) and related software.
- Ability to multitask and handle various administrative duties simultaneously.
- Previous experience in a receptionist, concierge, or customer service role is preferred.
Desired Attributes- Professional and friendly demeanor.
- Ability to work independently and as part of a team.
- Strong problem-solving skills.
- Adaptability and flexibility in handling various tasks and responsibilities.
Benefits- Competitive salary.
- Access to club facilities and amenities.
- Opportunities for professional development and growth.
Work environment- Nearly all functions of this position will be completed in an office setting.
- There is moderate noise level in the work environment.
Physical demands- Must be able to reach, bend, stoop, stand, and lift, up to 30 pounds.
- Must be able to sit for prolonged periods of time.
Required education and experience- High school diploma or equivalent.
Preferred education and experience- 1-3 years of administrative experience.
- Experience in a resort, club, or hospitality industry.
EEO statementWe consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Other dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We hope you will find that The Country Club of North Carolina is a great fit for you and look forward to the possibility of you joining the team.