Job Details
Description
Job Title: Entry Level Customer Service Assistant
Location: Houston, TX
Department: Customer Service
Reports to: Customer Service Manager
Employment Type: Full-time
Job Overview:
We are looking for a motivated and enthusiastic Entry Level Customer Service Assistant to join our team. The successful candidate will be the first point of contact for our customers, providing top-notch service and support. This role is ideal for someone who is passionate about helping others and eager to learn and grow within our company.
Responsibilities
Assist customers with product information, order status, and general inquiries.
Resolve customer complaints by investigating issues and providing effective solutions.
Maintain accurate and detailed records of customer interactions and transactions.
Collaborate with team members and other departments to ensure a seamless customer experience.
Provide feedback on the efficiency of the customer service process and suggest improvements.
Participate in training sessions to stay updated on product knowledge and customer service best practices.
Perform other administrative tasks as required.
Qualifications
High school diploma or equivalent.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Proficient in using computers and familiar with customer service software.
Ability to work independently and as part of a team.
Positive attitude and a willingness to learn.
Ability to handle stressful situations with professionalism and patience.