Job Details
$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTSOpportunities at Northern Light Health , in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.This position is per diem hours will vary - shifts between 6am-11pm EST. May include weekends and holidays. This is an on-site position located at Northern Light Inland Hospital 200 Kennedy Memorial Drive, Waterville, ME 04901We offer 2-3 weeks of training. The hours during training will be 8am-4:30pm EST, Monday - Friday.Training will be conducted on - site.Primary Responsibilities:Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefitsUtilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of informationGathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirementsVerifies insurance coverage, benefits and creates price estimates, reverifications as neededCollects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligationsIdentifies outstanding balances from patient s previous visits and attempts to collect any amount dueResponsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital dischargeResponds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful mannerGenerates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessaryMaintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation unitsCover the hospital switchboard as neededYou ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED (or higher)1+ years of computer experience1+ years of customer service experience such as hospital, office setting, customer service setting, or phone supportMust be 18 years of age OR olderAbility to attend training 2-3 weeks onsite, Monday-Friday 8am-4:30pm ESTAbility to work per diem which will include varying shifts between 6am-11pm EST any day of the week, including weekends and holidaysFlu vaccination are an essential job function of this role. Candidates located in states that mandate Flu vaccination doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodationPreferred Qualifications:1+ years of experience in requesting and processing financial paymentsExperience with Microsoft Office productsWorking knowledge of medical terminologyUnderstanding of insurance policies and proceduresAbility to perform basic mathematics for financial paymentsExperience in insurance reimbursement and financial verificationExperience in a Hospital Patient Registration Department, Physician office or any medical settingSoft Skills:Strong interpersonal, communication and customer service skills**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location, and income deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED