Job Details
Responsible for guest interaction at the Rewards Club desk. DIRECTLY SUPERVISES: NONE KEY JOB FUNCTIONS: Responsible for greeting all guests. Responsible for promoting exceptional customer service. Responsible for promoting membership into the rewards program. Responsible for the input of all patron information not captured by reservations. Responsible for educating patrons rewards club benefits. Responsible for maintaining daily procedures regarding the Rewards Club members which includes, discerning appropriate identification, filing and record keeping. Responsible for maintaining and balancing a cash drawer. Responsible for coupons and newspaper promotions regarding cruises and promotions on property. Responsible for making public announcements or special announcements. Responsible for direct mail inquiries to include updating customer account information and related duties. Assists with the resolution of player complaints and problems. Assists with promotional item implementation, ...Rewards, Agent, Team Member, Customer Service, Retail