Job Details
#x. A 0; Must live within 2 hours of Port Washington, NY Answers incoming calls and processes orders. Resolves customer complaints, troubleshoots issues to determine best path for resolution. Correctly documents customer interactions and tracks call types. Maintains support service levels and upholds Customer Service standards. Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability. Takes inbound phone calls for up-to 90% of assigned shift. Performs all other duties as assigned. BASIC QUALIFICATIONS Must live within 2-hour of Port Washington, NY High school diploma/ GED Minimum 1 years experience in high-volume calls/ call center experience REQUIRED Medical related background (medical billing, claims experience, in office experience in a medical setting) or Insurance experience is a plus Answer high call volume of calls 80 per day Excellent telephone etiquette, including the ability to communicate with confidence in a clear, p...Customer Service, Remote, Service, Retail, Staffing, Customer, Skills