Job Details
Credit Collections Specialist, your responsibilities include the following:
- Responsible for managing customer accounts.
- Monitoring outstanding balances and collecting payments in a fast-paced environment.
- Support the collection team, by ensuring that customer accounts are accurately reconciled, and notices are sent on a regular basis in alignment with the collection team.
- Monitor customer accounts to identify overdue payments and outstanding balances.
- Resolve billing discrepancies or disputes by investigating payment discrepancies, and incorrect billing.
- Provide timely and professional responses to customer inquiries regarding invoices, payment terms, and account status.
- Collaborate with cross-functional teams, including Sales and Customer service, to ensure accurate and efficient resolution of customer issues, and to achieve faster collections results.
- Excellent communication skills, strong attention to detail, and a results-driven approach.
- Apply financial policies and procedures consistently to ensure compliance with company guidelines and regulations.
- Minimize overdue recovery targets.
- Ensure accurate reporting and analysis.
- Maintain and update the customer database in alignment with Sales and Customer Service.
- Continuously identify and assist in implementing process improvement, to enhance collections efficiency and effectiveness.
Qualifications:
- 3-5 years experience in a similar role: Collection, Accounts Receivable, Treasury, or similar area
- Bachelors Degree
- Knowledge of payment terms, banking, and risk assessment
- Strong analytical and critical thinking skills with attention to detail
- Credit management
- Customer relationship management
- Proficient in Excel, ERP systems, and Office, SAP is a plus.
- Basic knowledge of commercial law
KPI
- Quality: Quality of Reporting Analysis and Timing and quality of payment
- Economics: FCF, Credit Ageing, DSO
- Timing: Timing of payment and Respect of quarterly targets
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