Job Details
Position: Scheduling Specialist (Phones)
Reports to: Practice Administrator
Job Summary: Employee will utilize a multi-line telephone system to receive and relay incoming and outgoing telephone calls, including scheduling an appointment when appropriate. Must provide directional assistance to patients and answer practice and physician inquiries when necessary. Collect, verify, and enter patient-specific information into our computer systems.
EDUCATIONAL REQUIREMENTS:
High school diploma required
QUALIFICATIONS AND EXPERIENCE:
At least one year of prior experience in a patient services role, utilizing multi-line phones.
Quick and efficient typing with WPM above 60
Comfortable using e-mail and interacting with internet applications
Working knowledge of practice management software (EMR)
Working knowledge of managed care basics
Ability to perform multiple and diverse tasks simultaneously with little to no assistance
Ability to perform redundant tasks with minimal error rate
Familiarity with scheduling and rearranging appointments
Patient attitude, friendly demeanor and pleasant speaking voice
Proven experience handling irate patients/customers and dealing with conflict independently with a positive result
Comfortable with utilizing a busy multi-line phone system, taking calls, transferring calls, and simultaneously collecting pertinent patient information
Excellent communication skills, strong written skills and attention to detail
Above average organizational skills
Neat, professional appearance
Reliable attendance (not frequently absent or tardy)