Job Details
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
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Responsibilities of the Service Coordinator include, but are not limited to:
- Coordinates service breakdowns and repair work between the customer and APO Service Technicians
- Fiscal optimization of service technicians by skill set and strategic geographical planning
- Ensure service technicians are fully scheduled for the work week and beyond
- Create service workorders and maintain possession from inception to invoicing
- Review ongoing service work to determine the next course of action in timely manner
- Research correct replacement parts needed for service work. Use various means in locating and purchasing parts
- Prepare quotes for service work, which includes researching for the correct replacement parts
- Quotes sent to customer with copy to corresponding salesperson in less than 48 hours or reasonable duration depending on complexity of work
- Weekly review of open work orders past 30 days
- Register new equipment for warranty and extended coverage
- File Ingersoll Rand warranty work in Tavant and follow up to make sure they get processed and paid in a timely manner
- Support your Team by responding to all media requests (i.e. phone, service email box, etc.) as needed
- Check inventory for technicians who need parts ASAP and order parts
Qualifications of the
Service Coordinator include, but are not limited to:
- Broad knowledge and experience in industrial service work
- Knowledgeable of computers and technology, specifically business system software, Microsoft Office suite
- Professional level verbal and written communications
- Ability to work both independently and within a team
- High School Diploma or Equivalent
- Acceptable driving record required according to company guidelines
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Additional Information: Physical Demand: Must be able to occasionally lift and/or move up to 20lbs. The Customer Service Representative will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. While performing the duties of this job, they may be required to stand, walk, and sit. Frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization
Working Conditions: The Customer Service Representative is in an office setting, working with internal and external customers. Time is occasionally spent on the shop floor
Training/Certifications: Online vendor training provided
Shift Time/Overtime: 7:00 am to 4:00 pm
Travel: Minimal travel between offices. Acceptable driving record required according to company guidelines
Education: Highschool/ GED required. College degree desired, yet not required
DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V