Job Details
**Digital Ad Support Specialist**
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Were looking for a Digital Ad Support Specialist I to join Snap Inc! As a member of the Digital Ad Support team, you will perform deep analyses on client campaigns. Working from our Santa Monica headquarters, youll collaborate with our Sales teams to drive revenue and performance for advertisers on Snap.
**What youll do:**
+ Provide excellent email and video call support to advertisers, agencies, and Snap Sales teams on Snaps self-serve ad product suite with clear and timely communication, quality deliverables, and innovative solutions
+ Perform proactive and reactive analyses of campaign delivery in order to increase performance and drive revenue
+ Be an expert on Snaps ad platform; use data to troubleshoot delivery, reporting, ad performance, and campaign optimization queries
+ Build relationships with internal Sales teams as you work together on campaign management strategies and performance improvements based on the advertisers goals
+ Maintain established QA scores on responses and adhere to operational KPIs**Knowledge, Skills & Abilities:**
+ Data-driven and able to work with large data sets in Excel to solve business problems, and providing practical insights via data visualization software (Looker, Tableau, etc.)
+ Excellent written, verbal, and presentation skills with strong interpersonal skills
+ Strong attention to detail and organizational skills**Minimum Qualifications:**
+ Bachelors degree or relevant experience in Marketing, Advertising, STEM, or related field
+ 1+ years in digital advertising, technology or other related field
+ Flexibility to work any assigned shifts which may include early mornings, late evenings, weekends and holidays**Preferred Qualifications:**
+ 1+ years working in Zendesk, Salesforce or similar CRM
+ Able to work independently while also operating as a collaborative team player
+ Solid understanding of programmatic ad buying and auction marketplace dynamics
+ Ability to explain complex solutions in an easy to understand and engaging manner
+ Product expert, know Snapchats advertising products inside outAt Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please dont be shy and contact us at ...@snap.com .
Our Benefits: Snap Inc. is its own community, so weve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snaps long-term success!