Job Details
Assist management staff with supervising daily department activities . Prompt and courteous delivery of all services, maintain positive image through all areas of guest contact and through cleanliness of guest areas. Bring into effect the superior product and service expected for our guests in accordance with policies and procedures adopted by the Hotel.
Assist in developing Front Desk associates to build a skilled and motivated team, fostering a positive work environment that encourages excellent customer service.
Ensure hospitality standards are upheld, promoting a welcoming and customer-centric atmosphere to create memorable guest experiences.
Lead by example in resolving guest concerns and requests promptly and with the utmost care, demonstrating a commitment to guest satisfaction.
Verify the accuracy of the opening count and maintain control of room blocks, pre-registration, and room assignments to ensure smooth check-in processes.
Ensure the accuracy and completion of all room changes, credit approvals, and related processes to minimize guest inconvenience.
Greet guests in a professional, friendly manner, providing a warm and welcoming arrival experience that sets the tone for their stay.
Assign rooms thoughtfully, considering room location, rate, room selling strategies, IHG Reward Members, and group status to maximize guest satisfaction and room revenue.
Respond to guest inquiries about hotel services, registration, local amenities, dining, entertainment, and travel directions with excellent product knowledge and attentiveness.
Stay informed about in-house groups or events and current local happenings to provide valuable guest information and enhance guest experiences.
Understand qualified discounts, availability, and application of vouchers to optimize guest satisfaction and revenue opportunities.
Handle future and same-day reservations with accuracy and efficiency, accommodating walk-in guests as needed to optimize occupancy and revenue.
Check-in and check-out guests in a knowledgeable, professional, and friendly manner, making their stay seamless and enjoyable from arrival to departure.
Post, correct, or adjust charges to guest accounts as required, demonstrating attentiveness to billing accuracy and providing transparent billing processes.
Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures to facilitate smooth payment transactions and guest checkouts.
Collaborate with other departments to ensure a seamless guest experience and effective communication across all hotel functions.
Uphold IHG brand standards and procedures, adhering to company policies to maintain consistency and quality in service delivery.
Assist with administrative tasks, reporting, and record-keeping to support efficient Front Desk operations.
Emphasize and embody the hotel's service culture, creating a positive and welcoming atmosphere for both guests and associates.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)