Provide customer service support by answering calls in the high volume Service Authority Customer Service Call Center. Duties include, but are not limited to: answering customer calls; responding to general customer inquiries and requests for services, terminations, billing information and other related matters; conducting account research; and applying changes to customer accounts as needed. Position Responsibilities / Essential Job Functions Responds to customer needs by answering general billing and account questions(i.e., account balance, disconnect information, general components of a bill, bill due dates, etc.) and responding to requests for service and assistance. Applies routine changes to customer accounts (including account header adjustments) such as late fee and delinquency fee waivers and return payment fee waivers. Responds to assigned call types within the established KPI (Key Performance Indicators) quality score and call handling time. Navigates customer accounts u...Customer Service, Customer Service Representative, Representative, Skills, High School, Technician, Retail
Prince William County Service Authority
07/05/2024
Woodbridge,VA