Job Details
We are currently searching for the right person to join our team as a Customer Contact Representative.
Job Duties:
* Provide quality customer service while responding to questions from internal and external customers
* Assist customers with debit card and online banking questions
* Research and resolve customer inquiries
* Accept and make account transfers for customers via telephone
* Review mobile deposits and large checks written by our customers
* Develop and maintain an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of customer inquiries
* Comply with compliance and privacy policies and procedures to maintain customer confidentiality and information protection
* Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
* Complete and pass all required regulatory compliance training as assigned
* Perform any additional duties and tasks assigned by management
Qualifications & Skills:
* Must be flexible to work a varying schedule Monday - Friday, between the hours of 8:00 am to 7:00 pm
* Bilingual (English/Spanish) preferred
* Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change
* Strong critical thinking and problem-solving skills to meet our customer's needs
* Excellent interpersonal and verbal communication skills
* Self-starter and the ability to complete assigned duties with minimal supervision
Education, Experience & Licenses:
* High School diploma or equivalent
* Minimum six months banking or customer service experience experience preferred
* Minimum one year experience with computer skills, including Microsoft Word, Excel, and Outlook