Job Details
The IT Support Associate will be responsible for the design, implementation, maintenance, and support of user technology to include but not limited to: desktops, printers, phones, cellular phones and copiers. The IT Support Associate is also responsible for the maintenance and support of user based applications. The IT Support Associate coordinates call center activity and assigns tasks to the proper Level 1 or Level 2 support personnel depending on the skills needed to solve the incident. The IT Support will be point of contact to all employees in need of technical support so strong communication skills and a high-level of professionalism is required. Primary Accountabilities and Duties: Design, Documentation, Research and development, testing, implementation or modification of user technology based on user and system specification. Provide telephone and on-site user support in accordance with IT service level agreements. Manage Support queue for proper deployment of resources. Manage...IT, Associate, Support, Technical Support, Airline