Job Details
Accurately maintain expertise in provider, care team, procedural and ancillary schedules and match patient needs to services offered Interprets multidisciplinary protocol for complex scheduling in multiple modalities Offers access center RN triage, Clinic RN Triage or Assessment & Referral Triage per department protocol Effectively utilize virtual patient support services (Pre-visit requirements, prior authorizations, insurance/billing, etc.) Place outbound communication to schedule follow-up or care gap closure appointments based Ensures revenue cycle integrity by understanding and updating/verifying all needs related to revisit questionnaires, labs, ancillary testing, contact info, demographic info, insurance information, and My. Chart and video visit capability Accurately connect patients to other services as needed/anticipated (social, financial, billing, clinical, etc.) Takes concise phones messages and routes to appropriate staff or provider when immediate resolution cannot be co...Patient Access, Scheduler, Patient, Remote, Health, Insurance, Healthcare