Job Details
We are seeking a motivated and customer-focused individual to join our team as a Customer Benefits Representative. In this role, you will be responsible for providing outstanding service to our customers, assisting them in understanding and maximizing the benefits they receive from our products/services.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
- Educate customers on the benefits and features of our products/services.
- Assist customers in navigating their benefits, including but not limited to insurance coverage, discounts, rewards programs, and loyalty points.
- Troubleshoot and resolve customer issues and concerns in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to address customer needs and enhance the overall customer experience.
- Identify opportunities to upsell or cross-sell additional products/services to customers based on their needs and interests.
- Stay informed about company policies, products, and promotions to provide accurate information to customers.
- Continuously strive to improve customer satisfaction and loyalty.
Qualifications:
- High school diploma or equivalent; associate or bachelors degree preferred.
- Previous experience in customer service, sales, or a related field is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using computers and customer service software applications.
- Willingness to work flexible hours, including evenings and weekends, as needed.
- A positive attitude and a passion for helping others.
How to Apply:
If you are enthusiastic about providing exceptional customer service and thrive in a dynamic, team-oriented environment, we want to hear from you! Please submit your resume and a cover letter outlining your qualifications and why you are interested in joining our team. We look forward to reviewing your application.