Job Details
Job Posting
The Role and the Company
Heidelberg Materials is seeking a Dispatcher to join our team based out of our Redmond, WA office and reporting to the Logistics Manager.
Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates, and ready-mixed concrete. Heidelberg Materials North America operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.
What you'll get to do
- Day-to-day dispatching of up to 40 aggregate trucks from 7 plants
- Provides superior customer service, is responsible for processing orders in computer software programs via phone and email, making recommendations, and selling products for the aggregate product line.
- Handles sales calls and provides recommendations to customers.
- Simultaneously enter accurate and concise information into JWS dispatching software while processing customer calls.
- Quote pricing using an established pricing structure.
- Communicates closely with team members to assure the timeliness of orders.
- Ensure quality product and timely deliveries to our customers with while focusing upon the company's financial and productivity objectives.
- Assist in responding to sales, customer requests and concerns, while enhancing customer satisfaction and public relations while fulfilling duties of the job.
- Assist in implementing the company's value-added product strategy.
- Provide on-job customer support and directing of drivers, as well as miscellaneous projects and assignments.
Essential Experience and Skills - Highly computer literate, proficient with MS Office and custom databases.
- Experience in resolving problems and dealing with difficult situations.
- Excellent written and verbal communication skills.
- Demonstrated ability to be self-directed, with minimal supervision.
- Ability to work under stress and maintain professionalism under stressful circumstances.
- Team player with ability to establish and maintain good working relationships.
- Track record of continuous improvement.
- Punctuality, attendance, and dependability is essential in this role, with the ability and motivation to work some Saturdays.
- Sales or customer focused experience.
- Aggregate business or related industry experience a big plus.
- Knowledge of Command Data System, and Trackit Truck Tracking not required, but very helpful.
What we have to offer - Medical, Dental, Vision, Health Saving Account (HSA), Health Reimbursement Account (HRA), Flexible Spending Account (FSA), Prescription Drug/Pharmacy benefit, AD&D, Short-Term & Long-Term Disability. Life insurance, Paid Bonding Leave, and Employee Assistance Program (EAP).
- 401k - Retirement Plan.
- Additional Programs: Teladoc (24/7/365 virtual doctor visits), Livongo (Diabetes management program), Ovia (Maternity and family planning & support), Progyny (Fertility assistance and guidance), 2nd.md (Industry-leading expert medical reviews).
- Paid Vacation 15 days per year and Paid Sick 40 hours per year.
- Ten paid holidays.
Conditions of Employment - Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check.
- Applicants must be residing in and currently authorized to work in the U.S.
Work Environment - Role operates in a professional office environment.