Job Details
**Concierge Manager - Glacier National Park**
CAROUSEL_PARAGRAPH
* Columbia Falls, Montana
* Transportation
* 25707
* Seasonal
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** Job Description**
**Overview**
**High volume, fast-paced and fun! Join our Transportation team in Glacier National Park!**
At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, and competent people who share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park. You will play an essential role in providing warm and friendly hospitality to all our guests.
**About Glacier National Park:**
Glacier National Park encompasses more than 16,000 square miles of largely wilderness area and is known for its seemingly endless acres of rugged and breathtaking landscapes. Glacier National Park was established in 1910 and stands today as a monument to wild natural places.
As part of the Crown of the Continent ecosystem, the park includes 175 named mountains, 762 lakes (130 named lakes), 200+ named waterfalls and 25 named glaciers, as well as 1,000 plant species, and hundreds of animal species.
Just as the landscape and wildlife are part of the heritage of Glacier National Park, so are the historic lodges and classic Red Buses and their drivers known as Jammers.
The Xanterra Travel Collection is the authorized Concessioner, so you are not only joining the Glacier National Park team you are also joining the larger Xanterra Travel Collection family that prides itself on offering a world of unforgettable experiences, to our employees and our guests. We encourage our seasonal employees to transfer between properties and reap all of the benefits & perks that we have to offer. To learn more, please visit .
**What You Are Looking For:**
If you answered, Yes to these questions, a job in Glacier is ideal for you!
**The Details:**
Positions start May 2022 and extend through mid- to late-September (dates depend on Location).
* Start Date: **May, 2022**
* Employment Type: **Full Time, Seasonal** (ideally full season or early/late season)
* Schedule: Varies **40+ hours per week**.
* Perks include:
+ Free meals (cafeteria style) and lodging (dormitory-style or RV site)
+ Wi-Fi (limited bandwidth) and laundry facilities provided
+ Free seasonal Glacier National Park pass
+ Free Red Bus Tours (as available)
+ Exclusive Retail and Dining discounts in Glacier
+ The adventure of a lifetime!!
**Responsibilities**
**A day in the life of the Concierge Manager**
* Coordinates drivers and concierge at each location, responsible for daily lineup of drivers, checking for proper uniform, grooming, etc. Posts driver dispatch lineups and manifests.
* Dispatches and receives all busses leaving or arriving at each location.
* Responsible for managing the Transportation/Information Desk employees.
* Responsible for overseeing payroll of all concierge and drivers at each location.
* Responsible, in cooperation with Transportation Manager and Lead Driver, for disciplinary action of concierge and drivers at each location.
* Addresses requests for information and complaints and handles appropriately to answer the guests complaint or request to the satisfaction of the guest.
* Makes and files all daily Transportation/Information Desk reports.
* Quotes cost of fares, issues tickets and receives payment. Responsible for balancing cash and credit card transactions.
* Participate in Manager on Duty Program as necessary.
**Qualifications**
**Essential Skills and Knowledge:**
Our Concierge Managers must be knowledgeable of the National Park and all of its facilities and activities so that information given to guests is informative and accurate. Managers must possess strong organizational, leadership and computer abilities; and the ability to communicate effectively, both orally and in writing, with immediate staff and all levels of management within the company. Managers must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers; be able to handle guest concerns in a professional and tactful manner; use tact and discretion due to exposure to confidential matters; and be team oriented. Must possess basic computer and phone skills.
**Physical Requirements:**
+ Must be able to sit, stand, stretch, and bend for up to a 10 hour day.
+ Must be able to work in sub-zero weather for a short period of time.
+ Must be able to work at a desk within a historic hotel or lodge.
**Equal Employment Opportunity:**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.