Job Details
**COVID-19 PRE-SCREEN PRIVACY NOTICE:** This notification relates to the possible collection of Personal Information upon entry to any Compass Group facility for the purposes of protecting our associates and customers from the risk/spread of COVID-19. This collection might include medical and health information, specifically your body temperature and whether you have or display certain symptoms of COVID-19, whether you have recently been in contact with anyone with symptoms of or who has tested positive for COVID-19, and whether you have recently traveled to area subject to Travel Advisory by the U.S. State Department. The Company will maintain this information under conditions of confidentiality. ** OFFICE COFFEE CUSTOMER SERVICE MANAGER**
**Position Title: MGR, CUSTOMER SVC I - OCS**
**Reports To: District GM**
**Location: Omaha, NE.**
**CANTEEN is seeking a Customer Service Manager knowledgeable in specialty coffees, coffee beverage preparation and brewing equipment.**
***Growth. Opportunity. Excellence.***
***Canteen*** sets the national standard for ***excellence*** in automated retail, and ***EVERY*** segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passion fuels our ***growth****.* **YOU** bring the enthusiasm, customer service and commitment; well supply the ***opportunity*** and innovation. **TOGETHER** well continue to transform the micro-market, dining, coffee and vending industry.
***Come grow with us. We are Canteen.***
**Key Responsibilities:**
* Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan).
* Coordinate efforts to improve the customer retention and client experience at the point of sale.
* Respond and follow-thru with customer inquiries in a timely manner
* Knowledgeable about different brands and types of coffees and differed brewing machines
* Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue.
* Drive compliance to merchandising standards.
* Assess performance by location through audit reports (Quarterly District Evaluations).
* Customer facing + route supervision
**Preferred Qualifications:**
* A Bachelors degree or equivalent experience preferred; high school diploma/GED required
* Route management, retail, merchandising experience preferred
* Excellent communication skills required.
* Must be able to travel to client sites locally.
* Must be passionate about providing world class service to our clients and customers.
* Coffee / refreshment industry experience preferred.
**Apply to Canteen today!**
*Canteen is a member of Compass Group USA*
**Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**
**Req ID: 530572**
Canteen
HELEN L WINTER
SALARIED EXEMPT
**Nearest Major Market:** Omaha
**Nearest Secondary Market:** Council Bluffs
**Job Segment:** Service Manager, Merchandising, Customer Service, Retail