Job Details
* Call Center Customer Service Representative in RDI Corporation
**Call Center Customer Service Representative**
POSTED ON 3/3/2022 AVAILABLE BEFORE 5/2/2022 RDI Corporation Loveland, OH Remote Full Time Job Posting for **Call Center Customer Service Representative** at **RDI Corporation** * **We** **ENCOURAGE your health and wellness**, both physical and mental! Stop by our onsite Fitness Center for a FREE Personal Training Session, take advantage of our corporate gym membership discounts, and participate in our hundreds of onsite and virtual RDI company events each year!
* **We CELEBRATE you**. Join any of our Affinity Groups including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more! **EMBRACE DIVERSITY.**
* We want you to **become our next LEADER**. Take advantage of RDI- University Online Courses, tuition discounts, Supervisor Boot Camp Training, and a hands on approach to developing YOU to be the best you possible!
* And of course **we offer all the necessities**: Competitive pay, Medical, Dental, and Vision Insurance; 401k with company match; Company Paid Holidays and PTO, and SO much more!
* We care about our **communities and we have integrity**. We support 20 community charities through volunteer efforts and donations. Weve also been voted as Best Places to Work, Business of the Year, just to name a few.
* Here at RDI, youll **Earn Well. Learn Well. Live Well. Dream Well**. And **#leaveitbetter**
Most companies say **employees are Number One**. We really mean it. Lets start with whats in it for YOU. **Why choose RDI**
* Founded in 1978 and headquartered in Cincinnati, OH, were Family-Owned with more than 3,500 employees across the nation.
* Mainly, we provide Call Center services on behalf of industries ranging from Insurance, Medical Devices, Retail, Financial Services and Banking, Outdoor/Recreational, Cable/Radio, and many more!
* In addition to our Contact Center Solutions, we also offer Market Research, IT Support, Marketing and Digital Consultation (and you guessed it, WAY MORE!) to Fortune 500 Companies!
**Heres what youll do as a Call Center Customer Service Representative at RDI Corporation:**
* Act as the go to person for our customers by providing information regarding customers products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat
* Receive inbound calls or make outbound calls; identify and assess customers needs to exceed customer satisfaction at first point of contact
* Meet personal/customer service targets, KPIs, and call handling quotas based off program specifics
* Utilize computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes
**What you already have to be an awesome Call Center Customer Service Representative:**
* **A passion for talking on the phone.** It's the core of our industry.
* **Customer Service or Call Center experience** and ability to ensure customer satisfaction in each interaction.
* **Smile and Dial:** Positive attitude, professional communication skills and a desire to go above and beyond.
* You'll be helping our customers via phone, email, and chat so you should be pretty good at **multitasking.**
* Must attend all scheduled training, **100%** **attendance** is a must.
* Strong people skills you are friendly, **empathetic**, and a good listener.
* **Tech-savvy.** Youll need know how to comfortably and simultaneously toggle between multiple computer systems including Microsoft Office Suite and client CRM systems.
*****This position is based out of Milford, OH and may require ONSITE TRAINING/PRODUCTION. Some locations/ programs have the potential to transition to Work from Home after Orientation and/or 45-90 days into production based on performance/attendance*****
**Remote Opportunity Requirements:**
* You must have a **quiet and undisturbed place to work with fast and reliable internet that you can plug your computer directly into**; shared or public WiFi, Satellite, Dial-Up, and Hotspots will not suffice
* Internet speeds must be a minimum of **10 Mbps download and 2 Mbps upload**
* **Home Router with Ethernet link to PC/Laptop required in addition to a dependable power strip**
* Mobile phone in lieu of a landline is acceptable as long as it has unlimited landline minutes and strong cell service/battery life
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Tuition reimbursement
* Vision insurance
* Work from home
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Night shift
* Weekend availability
Ability to commute/relocate:
* Loveland, OH 45140: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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