Job Details
** Customer Service Representative**
**Job Category****:** Sales **Requisition Number****:** CUSTO01310 Showing 1 location **Job Details**
**Description**
**ESSENTIAL FUNCTIONS**
* Provide professional, prompt, and accurate order entry services. Ensure the products requested are available and meet the customers specifications. Ensure all orders are entered to the system within 2 hours of receipt and issue confirmation back to the customer. Advise the customer of any potential shortage or delay caused by a lack of available inventory. Achieve a 98% order fulfillment target
* Ensure professional communications with OBI Seafoods domestic sales teams, brokers and customers as well as vendors and internal staff. Achieve a rating of Excellent from sales, brokers, and customers
* Support order process with the input of Trace Register data where needed.
* Provide back-up for product data entry for portals like 1 World Sync
* Provide prompt, pro-active support to our clients and brokers including phone, fax, and e-mails. Establish a metric of responding within 1 hour on fax, and e-mail requests and 30 minutes on any phone requests. Work to build relationships with customer buyers that ensure satisfaction and confidence in OBI Seafoods as a quality vendor
* Keep all customer proprietary information confidential and secure
* Provide support to the sales organization by generating inventory status reports and assist in the preparation of new account set-up processes and annual contract data collection
* Ensure all product price lists including targeted inventory are up to date and available to the field sales force and broker community
* Embrace all cross-training opportunities to ensure familiarity with all product lines and ability to enter orders in multiple systems to cover other customer service desks during absences
* Responsible for entry of Trace Register info for all accounts and orders
* Process canned seafood orders for OBI Seafoods
* Process Smoked and Value added seafoods orders for Ocean Beauty Seafoods LLC
* Perform other duties as assigned
**EDUCATION AND EXPERIENCE**
* A high school diploma or equivalent experience
* Minimum of two (2) years customer service.
* A high degree of personal organization and discipline
* Demonstrated ability to be pro-active and take initiative
* A high level of competency in Excel spreadsheets
* Excellent verbal and written communication skills
* A deep understanding of order entry and customer service skills
* Excited and motivated to grow with a company
* Advanced proficiency with MS Word, Excel, and Outlook
* Ability to work efficiently and independently in a fast-paced environment
* Strong communication and follow up skills
* Knowledge of the retail and foodservice seafood industry is preferred
**COMPENSATION AND BENEFITS**
* 401K Retirement Plan with Company match
* Medical, Dental, Vision Insurances
* PPO and HSA Plans Offered
* PTO and Paid Holidays
* Flexible Spending Account (Flex Plan)
* Life Insurance
* Long Term Disability Insurance
* Professional work environment
* Opportunities in our growing company
**Work Schedule:**
This position is based out of our Renton location, but currently you may need to be able to work remotely from a home office. Core hours are Monday-Friday, 7a-4p. Prompt and reliable attendance is required to ensure that critical deadlines are met as well as being predictably available for employees and managers. During key production deadlines throughout the year, this position will also require extended hours (mornings, evenings, occasional weekends, holidays, etc.) to meet business needs.
**Financial Responsibility:**
Highest level of confidentiality required for access to and maintenance of records.
**Expectations**
Will demonstrate, promote, and exemplify the Companys Core Values in People, Quality and Growth.
This job description in no way implies that the duties listed here are the only ones the employee may be required to perform. The employee will be expected to perform other tasks, duties, and training as assigned.
**Ocean Beauty Seafoods is an Equal Opportunity Employer. EOE/AA M/F/VETS/DISABILITY**
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Required**
High School or better.
**Preferred**
GED or Equivalent or better.
**Experience**
**Required**
**2 years:** Customer Service
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)