Job Details
Customer Service Representative I serve as the first point of contact for the customer service issues and resolves a high volume of patient inquiries regarding both hospital and professional billing questions. Essential Functions Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner and with consciousness and sensitivity to the diversity of the organization and its patients needs. Manages a high volume of inbound calls, answers patient inquiries, and determines the appropriate path for resolution and follow-up. Demonstrates excellent customer service and expertise to patients, guarantors, and other external and internal contacts through oral and written communication. Responds to and documents all patient and internal inquiries regarding hospital and professional visits in the patient billing platform as they relate to the patient financial experience. Understands varyi...Customer Service, Customer Service Representative, Representative, Hospital, Billing, Retail, Healthcare, Patient