Job Details
Answering inbound calls from patients; averaging 35 calls per day. Interacts with patients and internal departments to address patient billing inquires and ensure proper resolution. Verify insurance eligibility, initiates payment arrangements, generates itemized bills when appropriate and addresses unpaid and overdue balances. Analyzes and follows up on patient account balances, correcting information, billing or rebilling of insurance carriers as needed. Works patient accounts, credits and denials, under payments, correcting and re - billing COB / no coverage denials in an efficient and timely manner. Collects payments, post appropriate discounts and adjustments to patient accounts. Follows all customer service protocols when working patient accounts. Assures appropriate and timely documentation of all account activity. Work with bad debt vendors on patient issues and concerns. Understands and adheres to all patient account policies. Youll be rewarded and recognized for your performan...Patient, Financial, Representative, Fall, Service, Health, Retail, Healthcare