Job Details
The Business Process Manager (BPM) will work in partnership with the Area Sales Manager, Regional Sales Mangers, and Operations teams to define process strategies, goals, metrics, best practices, and measures that are aligned with Rumpke's organizational goals. The BPM has ownership of project deliverables and oversight of day-to-day management of their functional team and processes. This position will work with the SAP Program Manager to develop and manage scope, resource schedule resources, and assist in the development of the process and project benefits. They are responsible for identifying the impact on and requirements for business processes to support the organization's "To-Be" vision with the SAP and ISB Solutions, and for verifying that the business objectives are being met by the team. The BPM is instrumental in supporting the ongoing growth and success of Rumpke.
Responsibilities of Position:
- Responsible for ensuring that all operational processes are efficient, effective, and provide a user-friendly and enjoyable experience to our internal users and customers.
- Monitor and report on process performance against business metrics and process health.
- Meets with functional leaders and other process owners to communicate strategy and objectives and collect feedback.
- Define and promote business process changes which continuously increases the maturity of the process and supports ongoing growth.
- Monitoring employee satisfaction and driving improvements.
- Oversees process governance, implementation, execution, adoption, and performance.
- Facilitate the availability of users and SMEs for business process definition and testing and works closely with Program Manager, Subject Matter Experts (SME), IT, and other business process owners to ensure accepted test plans are designed and executed.
- Responsible for developing, coordinating and managing multiple aspects of projects and SAP and ISB development.
- Validates data migrations from legacy systems in addition to new data requirements.
- Manages and resolves business and operational issues in an innovative, efficient, and effective manner while focusing on customer satisfaction.
- Identifies performance gaps, launches remedial initiatives accordingly and communicating to senior management on initiative progress and process performance issues.
- Interacts with senior management, business partners, and vendors to manage expectations, prioritize, and negotiate or influence significant matters.
- Reviews, evaluates, and develops recommendations and support for enhancements of applications and works with Business Analyst to develop testing scenarios and testing plans for applications.
- Develops and reviews training plans for new application releases or changes.
- Other duties as assigned.
Skills & Abilities Needed for Position:- Outstanding interpersonal, verbal, and written communication skills with the ability to organize and deliver presentations in front of groups.
- Excellent planning and organizational skills with the ability to multi-task in a fast pace environment and manage multiple projects simultaneously.
- Ability to work independently, prioritize own tasks, direct and prioritize the workload of the team.
- Ability to train team and business employees.
- Possess personal drive and initiative regarding career growth and proactively seeking opportunities to serve in leadership roles.
- Passion for customer service, efficiency, effectiveness, precision and quality.
- Excellent analytical and problem-solving skills.
- Good team player, and willingness to assist others, and share expertise.
Physical Requirements in a Regular workday:- Rarely lifting/carrying a max of 50lbs.
- Rarely pushing/pulling a max of 50lbs.
- Frequently sitting, standing, and walking.
Additional Working Conditions/Aspects:- Ability to travel between offices, as required.
- Ability to workflexible hours; overtime, weekends, and/or holidays.
- Legally eligible to work in the United States.
- Valid driver's license (if applicable).
- Must successfully complete pre-employment testing.
- Must be able to read and speak the English language.
This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.
Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)