Job Details
Position Summary
The Vehicle Programs Specialist performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.
Duties and Responsibilities
• Provide administrative assistance to Vehicle Programs personnel
• Administer support for the "M" (Manufacturer) Plate Program
• Support our Co Car, AXZ, and Ford Fleet Care Call Centers
• Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties
• Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes
• Process billing invoices from vendors and dealerships for delivered vehicles
• Process tickets, tolls, citations, etc
• Process vehicle title, plates, and registrations
• Process and monitor vehicle orders
• Process vehicle returns, title corrections, and auction disposal
• Audit and reconciliation of official documents such as lease and usage agreements, and other official documents
• Customer account maintenance
• Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members
• Update and maintain policies, programs, and other documentation in Life@Ford, MyFordVehicles, AXZ, SATS, SharePoint, the department share drive, etc
• Perform as a back-up for other Vehicle Program personnel when necessary
• Perform duties that require signing as a company agent and/or department notary
Education
• High school diploma required; Bachelor's degree preferred
Experience
• 3 years administrative office experience required
• Experience using mainframe and web system applications
Skills
• Critical thinking, problem solving, and analytical skills
• Strong planning and organizing skills
• Strong communication skills that demonstrate knowledgeable, proactive and clear communication
• Excellent customer service skills to include a positive mindset that actions self-control
• Excellent time management skills
• Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)
• Proficient in MS Office (i.e. Outlook, Word, and Excel)
What else can you expect
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
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